The Swan

A aimé : Nice site. Small, peaceful. And the facilities were spotless. Pub food and beer excellent, just be aware that they are not open every day.

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A aimé : The owner was lovely, although I only saw her once. I was able to choose my spot.

N'a pas aimé: On arrival the two pitches I chose had no electric power to the ehu, so I moved to another, not a huge issue but I had to get my scissors out to cut away the brambles that were over the ehu before I plugged in. On the two days I stayed none of the showers were cleaned/refreshed with hand towels etc.For £70 for two nights I find this poor service.
Quite close to A road so traffic noise all day/evening.

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A aimé : The rural location was good.

N'a pas aimé: The owner seems to have very little interest in her guests. We also booked a room for my brother and his wife. I also had a telephone conversation with the owner to make sure the booking was confirmed. We were told (seemly rudely) that there was no booking for him! As we traveled from Germany with our camper, I fortunately packed an extra tent, which was then needed. The camping site itself needs some attention, the grass was quite long, and the toilets/shower needed to be cleaned. These things can be better taken into account when the owner shows a little more concern for her guests. I'm afraid I cannot recommend the Swan Inn.

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Réponse du gestionnaire : Hi
Thanks for your review and sorry for your experience
But you has booked the wrong hotel for brother and we can’t accept responsibility for that
We did speak on the phone briefly but you only asked if I had cancelled a booking which I had not and then you ended the call. If you had have given your name then it would have been clear that you had booked the wrong hotel.
Even though this wasn’t our fault we happily have you another pitch for free to accommodate your brother.
As for the grass it had just been cut but it feels fast when it rains as often as it does in wales and we can’t cut it when it’s wet so occasionally it is slightly longer then we would also like.
Our showers and toilets are cleaned daily, we ask campers to leave them as they would want to find them and provide cleaning essentials in each bathroom so you can clean up after yourselves in a shared space but some of you don’t respect this at all and it’s a real shame
We love our guests and if you had of come into the pub I am sure you would have enjoyed the good ale and good food

A aimé : Neat wash rooms , Easy access to River Wye

N'a pas aimé: Very small campsite

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A aimé : Pitches were good and level

N'a pas aimé: Took booking on a Wednesday even though the pub was shut. Not much point booking a campsite with a pub if its closed.

Toilet block was quite cobwebby, showers had vary temperatures, overall could have been cleaner.

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A aimé : Ease & size of the pitches. The facilities were excellent, clean & well prepared.
Hospitality of the Land Lady was very friendly & helpful.
Eating in the pub, the food was excellent & very reasonable.

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A aimé : Quiet little site, we stayed mid week when the on-site pub was closed.

N'a pas aimé: During our 2 night stay the facilities were not cleaned. The grass and weeds needed attention around the site and pitches. There was no tv signal, no phone signal and the site Wi-Fi was poor. No walking routes from the site without walking on a extremely busy road with no pavements.

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A aimé : Peace & quiet. Excellent facilities (showers etc). Compact site. Proximity to the pub.

N'a pas aimé: Slight lack of information including the fact that the pub wasn’t serving food. Bar staff had no responsibility for/information about the campsite etc despite being friendly and polite.
No walks seemed possible from the enclosed campsite and a busy pavementless road was the only apparent option.

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A aimé : Good toilet and shower facilities. Level pitches.

N'a pas aimé: On the main road. No food served for miles despite advertising food at the pub.

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A aimé : Big pitches and good facilities & food in pub was good

N'a pas aimé: Shower & toilets not very clean

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